Knauss Plumbing, LLC is a family-owned plumbing company in Lewisburg, Pennsylvania. This policy explains what information we collect when you call us, email us, or use this website, and what we do with it.
What we collect
We only ask for what we need to answer a question or schedule work at your home or business.
- Information you give us. Your name, phone number, email address, service address or town, and a description of the plumbing issue or project, submitted through a form on this site or given to us by phone, text, or email.
- Job and billing records. Notes about the work performed, parts used, appointment history, invoices, and payment records. Card payments are handled by our payment processor; we do not store full card numbers.
- Basic website data. Standard technical information your browser sends, such as device and browser type, approximate location, referring page, and the pages you view on this site.
How we use your information
- Respond to quote requests, questions, and service calls.
- Schedule visits, confirm appointments, and reach you if a plumber is running late.
- Prepare estimates, invoices, and warranty or permit paperwork.
- Keep records of past work so we know your system when you call again.
- Maintain and improve this website, and understand which pages homeowners find useful.
We do not sell your personal information, and we do not rent or trade contact lists.
Calls, texts, and email
When you give us your phone number, we may call or text you about your request, your appointment, or the work in progress. Message and data rates from your carrier may apply. You can ask us to stop texting at any time by replying STOP or telling the person you are working with, and we will keep using the contact method you prefer.
If you email us at [email protected], that message and any photos you attach are stored in our email account so we can reference them later.
Cookies and site analytics
This site may use cookies and similar technology to keep the site working correctly and to measure traffic in aggregate, such as how many people visited a service page. You can block or delete cookies in your browser settings; the site will still work, though some conveniences may not.
If we use an analytics or advertising service, that provider receives standard website data as described above under its own privacy terms.
When we share information
We share information only when it is needed to do the job or when the law requires it:
- Service providers we rely on - our website host, form and email providers, scheduling and invoicing software, and payment processor.
- Suppliers, inspectors, and qualified subcontractors - when a part order, permit, or inspection for your job requires it.
- Property owners, managers, or insurers - when you or your agreement with them asks us to report on the work.
- Legal and safety reasons - to comply with a law, permit requirement, subpoena, or to protect the rights and safety of people or property.
How long we keep information
We keep job, invoice, and warranty records for as long as we need them to stand behind our work and to meet tax, licensing, and insurance requirements. Quote requests that do not turn into work are kept while they may still be useful, then removed.
How we protect information
We limit access to customer records to the people who need them to do their work, and we rely on reputable providers for hosting, email, and payments. No method of storage or transmission is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect what you share with us.
Your choices
- Ask what we have. Contact us and we will tell you what customer information we hold about you.
- Correct it. Let us know if a phone number, address, or job detail is wrong.
- Ask us to delete it. We will remove what we are not required to keep for tax, warranty, or legal reasons.
- Change how we contact you. Tell us whether you prefer a call, text, or email.
Children's privacy
This website is meant for adults arranging plumbing service. We do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
If we change how we handle information, we will post the updated policy on this page and change the date at the top. Continuing to use the site after an update means the current policy applies.
This page is provided for general website information and is not legal advice. Questions about it can be sent to [email protected].
Contact us
Reach out any time about this policy or the information we hold about you.
- Business
- Knauss Plumbing, LLC
- Phone
- 570-568-1851
- [email protected]
- 706 Judy Road, Lewisburg, PA 17837
See also our Terms of Service.